All our hearing centres and clinics will be closed for Christmas from 2 p.m. on Tuesday 24 December. We’ll be reopening at 9 a.m. on Thursday 2 January in England & Wales, and at 9 a.m. on Friday 3 January in Scotland.

3 ways to contact our customer services

Call us

The phones are open weekdays from 8.30 a.m. – 5:00 p.m.

0800 7408 796

By e-mail

We'll reply as soon as possible.

E-mail

Write to us

We'll get back to you as soon as we can.

Find address

Contact us

Our customer service team is available Monday – Friday, 8:30 a.m. – 5:00 p.m.

You’re always welcome to contact us if you have any questions or need help.

But before you do, you might find what you’re looking for more quickly in our list of FAQs below.

Read our FAQs

Customer Services

Meadow House
Medway Street
Maidstone
Kent ME14 1HL

A woman with support gets advice from a audiologist

Request a call back

If you'd like a member of our team to call you to make an appointment, just fill in your details below and we'll be in touch soon.

Question 1 of 1

Are you a customer today?

What can we do for you?

If your complaint relates to your finance agreement

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna (previously Hitachi Capital). Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

What to do if you can't reach an agreement

If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.

They can be contacted in the following ways:
- Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
- Telephone: 0300 123 9 123
- E-mail: complaint.info@financial-ombudsman.org.uk
Further details can be found on the Financial Ombudsman Service

website: www.financial-ombudsman.org.uk

3 ways to contact our customer services

Contact us

Customer Services

Request a call back

What can we do for you?

Do you need assistance with your hearing aids?

Book an appointment (existing Hidden Hearing customers)

Book an appointment (new Hidden Hearing customers)

Change an appointment

Order batteries or accessories

Protect your hearing aid

Order information

Complaints relating to hearing aids

Complaints relating to finance agreements

What to do if you can't reach an agreement

Take a minute to find out what hearing aid models suit you

Our online hearing screening test only takes 5 minutes

Do you want to try our hearing aids risk free?